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Medical & Prescription Drug Plans

Log in to myMCHCP for claims and benefit information.


Anthem
HSA Plan, PPO 750 and PPO 1250
www.anthem.com

Anthem Member Services:
844-516-0248
7 a.m.–7 p.m. CT, M-F

BlueCard® Customer Service:
(for help while traveling in and outside of the U.S.)
800-810-2583 or anthem.com

24/7 NurseLine:
800-337-4770

 Claims Address

Claims Address

PO Box 105187
Atlanta, GA 30348-5187

 Appeals Address

Appeals Addresses

Fax: (888) 859-3046
Grievances and Appeals
PO Box 105568
Atlanta, GA 30348-5568

 Find a Provider

Find a Provider

Networks
(Anthem members may use any network provider, even if they do not live in that area of Missouri.)

  • St. Louis area: Blue Access Choice
  • Kansas City area: Preferred-Care Blue
  • Other areas: Blue Access
  1. Go to www.anthem.com/find-care.
  2. Select Guests button.
  3. In the What type of care are you searching for? drop down menu, select Medical
  4. In the What state do you want to search with? drop down menu, select Missouri (or the state where the provider is located)
  5. In the What type of plan do you want to search with? drop down menu, select Medical (Employer Sponsored)
  6. For the Select a plan/network drop down menu, Anthem networks are based on your home zip code and the provider's location (see map for Missouri service areas).
    • If you live in the St. Louis area and your provider is in Missouri, select Blue Access Choice.
    • If you live in the Kansas City area and your provider is in Missouri, select Preferred-Care Blue (KC) (Select Network).
    • If you live in other areas and your provider is in Missouri, select Blue Access.
    • To search for a provider not in Missouri, select National PPO (BlueCard PPO).
  7. Select the Continue button.
  8. You now have a couple options:
    • Enter a location (City, County or ZIP Code) and care information (doctor name/specialty, hospital, procedure, etc.) in the search bar; or
    • OR use the care provider buttons (primary care, behavioral health, lab [blood work], imaging [MRI or X-ray], hospital or urgent care) to locate the right care for you.

Express Scripts, Inc. (ESI)
www.express-scripts.com

Member Services:
800-797-5754
TTY: 866-707-1862
24 Hours a day

 Home Delivery Pharmacy Service

Home Delivery Pharmacy Service

PO Box 66773
St. Louis, MO 63166-6773

 Claims Address

Claims Address

Express Scripts
Attn: Commercial Claims
PO Box 2872
Clinton, IA 52733-2872
Fax: 608-741-5475
Claim Form

 Appeals Address

Appeals Address

Express Scripts
Attn: Clinical Appeals Department
PO Box 66588
St. Louis, MO 63166-6588
Fax: 877-852-4070

 Find a Provider

Find a Provider

Express Scripts

  • You must be a registered member on the ESI site
  • Log in with your account information
    (if you do not know your account information, you may access your Express Scripts account directly through myMCHCP)
  • Select Find a Pharmacy under Prescriptions

Accredo Specialty Pharmacy
800-803-2523
TTY: 877-804-9222

Dental & Vision Plans

Delta Dental Effective Jan. 1, 2024
microsite.deltadentalmo.com/MCHCP
mchcpservice@deltadentalmo.com
866-429-1095
7 a.m.–5 p.m., M-F

 Claims Address

Claims Address

Delta Dental of Missouri
PO Box 8690
St. Louis, MO 63126

Electronic Claims Payor ID: 43090

 Appeals Addresses

Appeals Addresses

1st Level Complaint Address:
Delta Dental of Missouri
Customer Service Department
12399 Gravois Rd
St. Louis, MO 63127-1702

2nd Level Appeals Address:
Delta Dental of Missouri
Appeals Committee
12399 Gravois Rd
St. Louis, MO 63127-1702

 Find a Provider

Find a Provider

Delta Dental Providers

  • To search by your preferred zip code, select “No” under “Search by current location” and enter the zip code, then click on “Find dentists” for a full list of in-network providers sorted by distance.

MetLife Ended Dec. 31, 2023
https://www.metlife.com/mchcp/
844-222-9106 (Dedicated for MCHCP members)
800-942-0854
7 a.m. - 10 p.m., M-F

 Claims Address

Claims Address

MetLife Dental Claims
PO Box 14588
Lexington, KY 40512

 Appeals Addresses

Appeals Addresses

MetLife Group Claims Review
PO Box 14589
Lexington, KY 40512

 Find a Provider

Find a Provider

MetLife PDP Plus Providers

  • Scroll to the bottom of the page
  • Enter your ZIP code in the Find a dentist near you box
  • Select the Find button

National Vision Administrators, LLC (NVA)
www.e-nva.com
User Name: mchcp
Password: vision1
877-300-6641
24 Hours a day

NVA now has a mobile app available on Google Play and the App store

 Claims Address

Claims Address

Attn: Claims
PO Box 2187
Clifton, NJ 07015

 Appeals Address

Appeals Address

Attn: Complaints, Grievances & Appeals
PO Box 2187
Clifton, NJ 07015

 Find a Provider

Find a Provider

NVA Providers

  • Select Login/Register
  • Enter User Name: mchcp
  • Enter Password: vision1
  • Select Find a Provider
  • To have NVA contact a provider about network participation, select Nominate a Provider

Strive Employee Life & Family (SELF)

ComPsych
www.guidanceresources.com

You must be registered with ComPsych to use their website.

Check with your HR/Payroll representative to learn if SELF is offered through your employer.

If you are an active employee eligible for MCHCP medical coverage, please log in to myMCHCP for access to ComPsych services.

If you are a member of the household of an active employee eligible for MCHCP medical coverage, contact MCHCP Member Services, 800-487-0771, for instruction on how to access SELF services.

Find a Provider

  • To Register: Follow the instructions to the left.
  • To Log In: Registered users, enter your ComPsych User Name and Password in the Log In box, then select Login.
  • To Find a Provider: After logging in, select one of the options under I'm Looking For, and follow the on-screen instructions.

Other Contacts

Virtual Care through Sydney Health
anthem.com/virtual-care (log in or download the Sydney Health App)
844-516-0248

Rx Savings Solutions (RxSS)
www.rxss.com
800-268-4476

WINFertility
managed.winfertility.com/mchcp/
877-767-0303

SmartShopper®
smartshopper.com/
855-231-3613
7 a.m.-7 p.m., M-Th
7 a.m.-5 p.m., F

Hinge Health
hinge.health/mchcp-sydney
855-902-2777

Lark Diabetes Prevention Program
enroll.lark.com/anthem


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