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Message from MCHCP Regarding Coronavirus (COVID-19)

Although the MCHCP office is closed to the public (even during Open Enrollment), it is important to know that your MCHCP benefits and support are available to you. During regular business hours, MCHCP Member Services is still available to assist you with any questions you may have toll-free at 800-487-0771.

Here are some of the benefits available to you through MCHCP that could make it easier for you and your family to limit possible exposure and slow the transmission of the virus. Be sure to check back frequently to see any updates to this information:

  1. Anthem members
    • Testing, visit and treatment:
      Members meeting the requirements for COVID-19 testing will have the testing and visit covered at 100%, and members will have treatment need for COVID-19 covered at 100% through Dec. 31, 2020.
    • Telehealth visits:
      All LiveHealth® Online virtual health visits are covered at 100% through December 21, 2021. All other virtual visits are covered at 100% through September 30, 2020.
  2. Medicare Advantage members
    • Testing, visit and treatment:
      Members meeting the requirements for COVID-19 testing will have the testing and visit covered at 100%, and members will have treatment need for COVID-19 covered at 100% through Oct. 22, 2020.
    • Telehealth visits:
      Virtual Doctor Visits through UnitedHealthcare and non-COVID-19 telehealth visits are covered at 100% through Dec. 31, 2020.

      Telehealth visits related to COVID-19 testing are covered at 100% through Oct. 22, 2020.
    • Office-based Professional Services:
      Members receiving coverage through the UnitedHealthcare® Medicare Advantage plan will have cost share (copays, coinsurance and deductibles) for all covered office-based professional services performed by primary care providers and specialists waived through Sept. 30, 2020.

View more information from Anthem and UnitedHealthcare® about COVID-19, and how to protect yourself and those around you.

  1. Pharmacy options to help with social distancing:
    You can continue getting your medications without having to take multiple trips to the pharmacy. Express Scripts has options that include 90-day supplies of medication and a home delivery service. Log in to your myMCHCP account and select the "Prescription" icon to connect to Express Scripts for more information about these services.
  2. SELF (available to active employees):
    COVID-19 and the response to combating the virus can be stressful. Our SELF program (through ComPsych) offers counseling services, financial support and child- and elder-care planning at no cost to you or members of your household, 24/7. Log in to myMCHCP and select the "SELF" icon for more information.
  3. Health Savings Account (HSA) and Flexible Savings Account (FSA) changes for allowable expenses:
    The passage of the Coronavirus Aid, Relief, and Economic Security (CARES) Act changes how over-the-counter health products without a prescription qualify as an eligible expense. Menstrual care products are also added as eligible expenses. If you have an HSA, please consult the Internal Revenue Service (IRS) or your tax advisor about these changes. If you are enrolled in a FSA through MOCafe visit their website for more information on how these changes may affect you.

MCHCP office work policy and in-person visits:
To safeguard the health and safety of our members and employees, MCHCP is closed for in-person appointments and will only provide phone service through further notice. Members who wish to set up a phone appointment can call MCHCP Member Services toll-free at 800-487-0771. We appreciate everyone’s patience and cooperation in looking out for the health and safety of everyone involved with MCHCP.

Payment or plan document drop-off:
For those wishing to physically drop off a payment or plan document, there is a black drop box at the front entrance near the MCHCP sign at the MCHCP building, 832 Weathered Rock Court, Jefferson City, MO 65101. We recommend that members take advantage of the numerous electronic ways to make payments and submit plan documents from the comfort of your home.


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