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Message from MCHCP Regarding Response to Coronavirus (COVID-19)

During this time when the coronavirus (COVID-19) is at the forefront of everyone’s mind, it is important to know your MCHCP benefits and support are available to you. Here are some of the benefits available to you through MCHCP that could make it easier for you and your family to limit possible exposure and slow the transmission of the virus:

  1. 100% coverage for testing and treatment for COVID-19:
  2. MCHCP recently announced that all plan members meeting the requirements for coronavirus (COVID-19) testing will have the testing and visit covered at 100%.

    Additionally, members receiving coverage through Anthem will have treatment needed for COVID-19 covered at 100% from April 1-May 31, 2020. Members receiving coverage through the UnitedHealthcare® Medicare Advantage plan will also have treatment needed for COVID-19 covered at 100% starting March 31, 2020.

    View more information from Anthem and UnitedHealthcare® about COVID-19, and how to protect yourself and those around you.

  3. Telehealth coverage to help with social distancing:
  4. Anthem members:
    MCHCP is announcing that all virtual health visits through LiveHealth® Online are covered at 100% until June 14, 2020. All other virtual visits are also covered at 100% during this time period.

    Medicare Advantage members:
    Medicare Advantage members will have their Virtual Doctor Visits through UnitedHealthcare® covered at 100% until June 18, 2020. UnitedHealthcare will now also waive cost-sharing for in-network, non-COVID-19 telehealth visits for its Medicare Advantage members.

  5. Pharmacy options to help with social distancing:
  6. You can continue getting your medications without having to take multiple trips to the pharmacy. Express Scripts has options that include 90-day supplies of medication and a home delivery service. Log in to your myMCHCP account and select the "Prescription" icon to connect to Express Scripts for more information about these services.

  7. SELF (available to active employees):
  8. COVID-19 and the response to combating the virus can be stressful. Our SELF program (through ComPsych) offers counseling services, financial support and child- and elder-care planning at no cost to you or members of your household, 24/7. Log in to myMCHCP and select the "SELF" icon for more information.

  9. HSA changes for allowable expenses and telehealth services:
  10. The passage of the Coronavirus Aid, Relief, and Economic Security (CARES) Act changes how over-the-counter health products without a prescription qualify as an eligible expense. Menstrual care products are also added as eligible expenses. Please consult the Internal Revenue Service (IRS) or your tax advisor about these changes.

MCHCP office work policy and in-person visits:

To safeguard the health and safety of our members and employees, beginning Wednesday, March 18, MCHCP is closed for in-person appointments and will only provide phone service. Members who wish to set up a virtual appointment over the phone can call MCHCP Member Services toll-free at 800-487-0771. We appreciate everyone’s patience and cooperation in looking out for the health and safety of everyone involved with MCHCP during this time.

MCHCP office staff members are still working during this time, and will be available to assist you with any questions you may have.

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