Live Webinar Tips — Important information!
Please take the time to carefully read the following information days in advance of your webinar. If you experience problems before, during, or after joining a webinar, contact GoToWebinar’s Customer Service Global Support (CSGS) at 888-259-8414 (push option “1” after both prompts.) This service is available 24/7. Detailed help and FAQ's can also be found at www.support.gotowebinar.com under the "Recommended" category, "Join Help" link.
Internet Connection
- Attendees using a state email address, it is imperative that you check with your agency's IT department in advance to ensure company regulations or cookies do not prevent you from attending.
- Attendees using other Internet Service Providers (ISP) such as Yahoo!, Google, AOL, or CenturyLink may find system requirements listed below helpful.
Registration
After registering for a webinar, you will receive a confirmation email with a unique link specific to only the registrant. You will also receive a few reminder emails prior to the date of the webinar. On the date of the webinar, click on this unique link to enter the session. You can login from any computer using the email address you registered with.
Cancelling your registration
Only the registrant is able to cancel their enrollment. Because MCHCP tracks attendance for various reasons, should you not be able to attend, or you registered but will now be attending with another registrant, we ask that you remove your name from the register by simply clicking the link at the very bottom of your confirmation or reminder email.
System Requirements
Windows
- Operating System
- Windows 2003 Server
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- Processor
- RAM
- Internet
- Bandwidth
- 700 Kbps or more for simultaneous screen sharing, video and audio conferencing
- Browser
- Internet Explorer® 7.0 or newer
- Mozilla® Firefox® 4.0 or newer
- Google Chrome™ 5.0 or newer
- Additional Software
- JavaScript™
- Java™ 1.6 or higher recommended
Mac
- Operating System
- Mac OS® X 10.7 (Lion®)
- Mac OS® X 10.8 (Mountain Lion®)
- Mac OS® X 10.9 (Mavericks®)
- Mac OS® X 10.10 (Yosemite®)
- Processor
- 2.4GHz Intel processor (Core 2 Duo)
- RAM
- Internet
- Bandwidth
- 700 Kbps or more for simultaneous screen sharing, video and audio conferencing
- Browser
- Safari® 3.0 or newer
- Mozilla® Firefox® 4.0 or newer
- Google Chrome™ 5.0 or newer
- Additional Software
iOS
- Device
- iPad® 2 or newer
- iPhone® 4 or newer
- iPod® Touch (3rd generation) or newer
- Operating System
- Internet
- WiFi recommended for VoIP
- Additional Software
Android
- Operating System
- Processor
- 1Ghz CPU or higher recommended
- Internet
- WiFi recommended for VoIP
- Additional Software
Joining the Webinar
- It is advisable to login to the webinar 20-30 minutes early (especially if this is your first time) to ensure you have adequate time to download the necessary software and resolve any technical issues that may arise.
- Video portion: After successfully logging in, you will see your “dashboard.” This dashboard is where you will be able to type in questions for MCHCP staff so they can provide you with a personal response (refer to HIPAA regulations regarding this unsecured site).
- Audio portion: Click the appropriate button under the audio tab on your dashboard. Audio can be used by VoIP (computer speakers) or by dialing in on your telephone and using the speaker or handset. No microphone is required. After audio is connected, you will not hear any sound until the presenter begins the presentation. All attendees are muted and communicate by typing questions in the designated question box.
- State employees: If using audio via telephone, some agencies may have to dial in using a prefix of “8” instead of the “1”.
Using Captioning Viewer Services
- Open a separate browser window go to: www.captionedtext.com. In the upper right-hand corner, enter the webinar's confirmation number located on the displayed page of the presentation. Resizing, coloring, and font are available for your viewing ease.
- Should you experience problems using this captioning service, please contact Caption Colorado at 800-590-4197.
Additional resources
- Recorded webianars, printable presentation slides and a copy of the transcript are available on our website for your convenience.
- Detailed help and FAQs regarding using GoToWebinar can be found at www.GoToWebinar.com under 24/7 Support.
*Revised 2/3/2015
